Refund policy
At Resdor, we take pride in the quality of our products and want you to shop with confidence.
If there is an issue with your order, we're here to help. Please review the following policy regarding returns, replacements, and refunds.
1. Return Eligibility
You may request a return or replacement if:
- You received the wrong item.
- Your item arrived damaged during shipping.
- Your item has a manufacturing defect.
- Your order is incomplete or missing items.
To be eligible, you must contact us within 14 days of receiving your order.
2. Items That Cannot Be Returned
The following items are not eligible for return or refund unless they arrive damaged or defective:
- Custom-made or personalized products
- Made-to-order products
- Limited Edition items
- Items damaged due to misuse, accidents, improper storage, or improper handling
- Normal wear and tear
- Minor variations in color, texture, finish, or dimensions resulting from the handcrafted nature of the product
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery.
To help us resolve your claim quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping box
- Photos of the packaging materials
- A brief description of the issue
After reviewing your request, Resdor will determine the most appropriate solution based on the nature of the issue. Whenever possible, we will resolve issues in the following order:
- Replacement parts (if applicable)
- Replacement product
- Partial refund
- Full refund
Our goal is to provide the fastest and most practical solution while ensuring your satisfaction.
4. Wrong Item Received
If you receive the wrong product, please notify us within 14 days of delivery.
Once verified, we will arrange a replacement, return, or refund at no additional cost to you.
5. Order Cancellations
Orders may be cancelled before production or shipment begins.
Once production has started, especially for custom-made or made-to-order products, cancellation requests may no longer be accepted.
Please contact us as soon as possible if you wish to cancel your order.
6. Return Shipping
If the return is due to:
- Manufacturing defects
- Shipping damage
- Incorrect items shipped by Resdor
Resdor will cover reasonable return shipping costs where applicable.
If a return is approved for any other reason, the customer is responsible for the return shipping costs.
Returned items must be securely packaged to prevent additional damage during transit.
7. Refunds
Approved refunds will be issued using the original payment method whenever possible.
Refund processing times generally take 5–10 business days after approval, depending on your payment provider.
Shipping fees, customs duties, import taxes, and other non-refundable charges are generally not refundable unless required by law or resulting from an error on our part.
8. Exchanges
Where appropriate, we may offer an exchange instead of a refund.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative product of equal value or issue a refund.
9. Lost Packages
If your shipment is significantly delayed or appears to be lost, please contact us before opening a payment dispute.
We will work directly with the shipping carrier to investigate the shipment.
If the carrier officially confirms that the package has been lost in transit, Resdor will, at its discretion, provide either:
- A replacement shipment, or
- A full refund.
Investigation times vary depending on the shipping carrier and destination country.
10. Return Procedure
To request a return, replacement, or refund:
Step 1
Contact our support team within 14 days of receiving your order.
Step 2
Provide:
- Order number
- Description of the issue
- Supporting photos
Step 3
Our support team will review your request and provide further instructions.
Please do not return any item without prior authorization from Resdor.
Unauthorized returns may be refused.
11. Non-Delivery
If your package has not arrived within the estimated delivery timeframe, please contact us.
We'll investigate the shipment with the carrier and keep you informed throughout the process. Opening a payment dispute before contacting us may delay the resolution.
12. Limitation of Liability
Resdor's responsibility is limited to the repair, replacement, or refund of the affected product, as determined by our support team.
To the fullest extent permitted by applicable law, Resdor shall not be liable for indirect, incidental, consequential, or special damages arising from shipping delays, product misuse, or circumstances beyond our reasonable control.
13. Contact Us
If you need assistance with a return, replacement, or refund, please contact us:
Customer Support
Business Inquiries
Our team is committed to resolving every issue fairly, professionally, and as quickly as possible.