Shipping policy
Thank you for shopping with Resdor.
We are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders worldwide.
1. Order Processing
Orders are processed after successful payment verification.
Our standard processing time is:
- In-stock products: 1–3 business days
- Made-to-order or custom products: Production time will be specified on the product page or confirmed during the ordering process.
Orders are processed Monday through Friday, excluding weekends and public holidays.
2. Shipping Destinations
Resdor ships to customers in many countries and regions worldwide.
Shipping availability depends on your delivery address and local carrier coverage. If we are unable to ship to your location, you will be notified before your order is processed.
3. Estimated Delivery Time
Estimated delivery times vary by destination and shipping service.
Typical international delivery times:
- Standard Shipping: 7–20 business days
- Express Shipping (where available): 3–7 business days
Please note that these are estimated delivery times and are not guaranteed.
Delays may occur due to customs inspections, severe weather, transportation disruptions, holidays, or other circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated automatically during checkout based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
The final shipping cost will be displayed before payment is completed.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Shipping carrier
- Tracking link (when available)
Please allow up to 48 hours for tracking information to become available after shipment.
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, VAT, import taxes, or other local fees.
These charges are determined by your country's customs authorities and are the responsibility of the customer unless otherwise stated.
Resdor has no control over these charges and cannot estimate their amount.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Resdor is not responsible for delays or additional shipping costs resulting from:
- Incorrect addresses
- Incomplete addresses
- Invalid postal codes
- Refused deliveries
If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.
8. Lost or Delayed Shipments
If your package has not arrived within the estimated delivery period, please contact our support team.
We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.
Please note that carrier investigations may take several business days.
9. Damaged Packages
If your package arrives visibly damaged:
- Inspect the package before opening it whenever possible.
- Take clear photos of the package and the damaged product.
- Contact us within 7 days of delivery.
Our team will review your case and arrange a replacement or another appropriate solution in accordance with our Return & Refund Policy.
10. Multiple Shipments
For operational reasons, items within the same order may occasionally be shipped separately.
If this occurs, you will receive separate tracking information for each shipment where applicable.
11. Delivery Delays
Resdor is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
- Customs inspections
- Extreme weather
- Carrier delays
- Public holidays
- Natural disasters
- Government restrictions
- Transportation disruptions
We appreciate your patience should any of these situations occur.
12. Failed Delivery Attempts
If a delivery cannot be completed because:
- The recipient is unavailable
- The address is incorrect
- The package is refused
- The package is unclaimed, the shipment may be returned to us.
Any additional shipping fees required for reshipment will be the responsibility of the customer.
13. Contact Us
If you have any questions about shipping or your order, please contact us:
Customer Support
Business Inquiries
We're always happy to help and will do our best to ensure your order arrives safely and on time.